Explore the future of customer service in the age of AI through this thought-provoking TEDx talk. Discover how industries have evolved from independent consistency to successful entrepreneurship in corporate training. Learn about the importance of sustainability and empathy in fostering progress, and gain insights on the power of simplicity in innovation. Delve into the philosophy that skills are meant to be felt, not just learned, as the speaker shares her expertise in soft skills and leadership development. Understand how to bridge corporate skill gaps with innovative and profitable training solutions, and learn the value of thinking before doing. This talk offers valuable perspectives on adapting and innovating in a rapidly changing business landscape, providing inspiration for professionals and individuals seeking to thrive in the AI-driven world.