Explore the concept of using big data to enhance engagement agility in this 23-minute conference talk. Delve into topics such as human-centered design, disruptive engagement strategies, and the challenges of mandatory training. Examine the principles of black box thinking and open/closed loop systems, illustrated through an airline industry example. Analyze the limitations of the "sheep dip" approach to compliance and discuss emerging trends in communication. Investigate innovative solutions, including the use of simulations, to address engagement challenges in training and development.