Discover strategies for effective on-call practices in this 16-minute conference talk by Einat Mahat at Conf42 IM 2023. Learn about ownership, responsibility, and the importance of sidekicks in on-call teams. Explore routine expectations, proactive prevention techniques, and triage tactics. Gain insights on mitigating issues, conducting investigations, and implementing lessons learned. Understand the significance of prevention protocols, leadership roles, and burnout prevention. Delve into creating a supportive on-call culture, embracing your inner hero, and building a strong team. This talk provides valuable information for IT professionals looking to improve their on-call processes and create a more effective incident management system.