Explore a comprehensive panel discussion led by Dr. Robert Truog and colleagues examining three cases that illustrate key principles for conducting disclosure and apology conversations following patient-related adverse events or medical errors. Delve into the complexities of communicating with patients and families in challenging situations, including the importance of timing, cultural sensitivity, and appropriate word choice. Learn about hospital policies, team approaches, and the role of risk management in these delicate conversations. Gain insights on handling difficult scenarios such as potential misinterpretations, dealing with frustration, and maintaining trust relationships. Discover research-based strategies for effective communication and understand the nuances of sharing information with families while navigating ethical considerations. This 44-minute video, part of the OPENPediatrics platform, offers valuable guidance for healthcare professionals seeking to improve their skills in addressing medical errors with compassion and professionalism. Read more