Learn effective strategies for managing challenging patient encounters in this 52-minute physician grand rounds presentation. Explore the complexities of medical interviews, complaint-driven systems, and the impact of errors on litigation. Discover key techniques for improving patient communication, including active listening, empathy, and reflective responses. Gain insights into recognizing early signs of difficult encounters, diagnosing relationship issues, and addressing patients' chief concerns. Master the art of asking open-ended questions, managing big emotions, and aligning goals with patients. Develop a practical toolkit for handling upset patients and enhancing your ability to navigate difficult medical encounters successfully.