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1
Intro
2
Approach This
3
Communication is Key
4
Nonverbal Communication
5
frustrated
6
facial expressions
7
open face
8
body posture
9
sit down
10
posture
11
open gestures
12
eye contact
13
studies
14
space
15
voice
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touch
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nonverbal vs verbal
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address inconsistencies with patients
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active listening
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listen to what they say
21
privacy
22
destress
23
stay calm under pressure
24
meditation
25
dont do that
26
specific patient situations
27
patient encounter
28
Disney approach
29
Addressing concerns
30
touchstone encounters
31
verbal communication
32
keeping people informed
33
discharge
34
angry and demanding
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its not about you
36
out of concern
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anxious
38
flat out
39
the ER
40
suchandsuch
41
Key Phrases
42
Alternative Phrases
43
Managing Up
44
Rules of Thumb
45
The EHR
46
Perfect Phrases
47
Crucial Confrontations
Description:
Discover essential communication techniques for handling challenging medical scenarios in this 31-minute video lecture. Learn to master nonverbal cues, active listening, and stress management to enhance patient interactions. Explore the "Disney approach" and specific strategies for addressing concerns, managing angry or anxious patients, and navigating difficult encounters. Gain insights into crucial confrontations, effective phrases, and best practices for using electronic health records. Equip yourself with a comprehensive toolbox of communication skills to improve patient care and navigate complex medical situations with confidence.

Perfect Phrases for Difficult Medical Situations - The Toolbox - The Advanced EM Boot Camp

The Center for Medical Education
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#Health & Medicine #Health Care #Personal Development #Communication Skills #Pediatrics #Science #Medicine #Patient Care #Emergency Medicine #Nonverbal Communication #Nursing #Critical Care
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Intro