Главная
Study mode:
on
1
1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics
2
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
3
3. ITIL | what is service, service management and stake holder
4
4. ITIL| define what is Process | Function | Role
5
5. ITIL |What is Service Strategy | Purpose and Objectives
6
6. ITIL | Types of Services | Core, enabling, enhancing services
7
7. ITIL | Service value creation |utility and warranty
8
8. ITIL | value creation | service assets | resource and capability
9
9. ITIL | Service Package and service level package
10
10. ITIL | Demand Management purpose,scope,objectives
11
11. ITIL | service portfolio management Management purpose,scope,objectives
12
12. ITIL | Financial Management purpose,scope,objectives
13
13. ITIL | business relationship Management purpose,scope,objectives
14
14. ITIL l |What is Service Design | Purpose Objectives Roles
15
15. ITIL | service design roles | 4Ps of service management
16
16. ITIL tutorial | Service Design Package
17
17. ITIL| service catalogue management | 2 and 3 view presentation
18
18. ITIL | Service Level Management | Service Design Process | SLA structures
19
19. ITIL | Supplier Management overview
20
20. ITIL | Capacity Management process overview
21
21. ITIL | Availability Management process overview | Incident Lifecycle
22
22. ITIL | access or security Management process overview | Service Design
23
23. ITIL | Design coordination process overview
24
24. ITIL | Service transition overview
25
27. ITIL | Service Asset and Configuration Management SACM Process overview
26
28. ITIL | Release and Deployment Management process overview
27
29. ITIL | Knowledge Management process overview
28
30. ITIL| service operation overview
29
31. ITIL | Event Management Process Overview
30
32. ITIL | Incident management overview | workflow
31
33. ITIL | Problem Management Process Overview
32
34. ITIL | Request fulfillment Process Overview
33
35. ITIL | Access Management Process Overview
34
36. ITIL | IT service desk function Overview | Types
35
38. ITIL | Application Management Function Overview
36
39. ITIL | IT Operation Management Function Overview
37
40. ITIL | Continuous Service Improvement overview
38
41. ITIL | seven step improvement process
39
43. ITIL | important key terms and concepts in service management
Description:
Dive into the fundamentals of IT service delivery with this comprehensive tutorial based on ITIL, ITSM, and IT solution delivery processes. Explore key topics essential for understanding the basics of IT service delivery and preparing for the ITIL foundation exam. Gain valuable insights into ITIL's role in product positioning and customer service. Cover a wide range of subjects, including ITIL service lifecycle stages, service strategy, service design, service transition, service operation, and continuous service improvement. Learn about crucial concepts such as service value creation, demand management, service portfolio management, and various ITIL processes like incident management, problem management, and knowledge management. Discover the functions of IT service desk, application management, and IT operations management. By the end of this 1 hour and 30 minutes tutorial, acquire a solid foundation in ITIL principles and their practical applications in IT service management.

ITIL, ITSM, IT Service Delivery Management Tutorial

Add to list
#Computer Science #Information Technology #ITIL #Business #Service Design #Supply Chain Management #Demand Management
0:00 / 0:00
1 of 39

1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics