Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only! Grab it Explore key lessons from the world of hostage and crisis negotiation in this 13-minute TEDx talk by Nicky Perfect, an internationally trained negotiator. Gain valuable insights into the psychological principles, communication techniques, and decision-making processes crucial for navigating crises and achieving successful outcomes. Learn how these skills can be applied in law enforcement, business, and personal conflicts to manage difficult conversations and foster effective resolutions. Discover the speaker's extensive experience, including her 31-year career with the Metropolitan police, her role as the first female Director of UK Training for the National Hostage and Crisis Negotiation Course, and her current work as a consultant specializing in communication and negotiation. Understand how her expertise, combined with her community service and authorship of a bestselling book, provides a unique perspective on handling high-stakes situations and improving interpersonal communication.