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1
- Introduction
2
- Agenda
3
- What is Conflict?
4
- Different Types of Conflict
5
- Effects of Conflict
6
- When should you intervene in a conflict?
7
- Important Conflict resolution skills
8
- Causes of Conflict
9
- Five approaches to Conflict Management
10
- Steps involved in a collaborative approach
11
- Effective ways to reduce destructive Conflict
12
- Summary
Description:
Dealing with conflicts can make you feel anxious or frustrated. There can be various reasons behind a conflict. Miscommunication, misunderstandings, different values or interests, personality clashes can all contribute to conflict. Since conflict is inevitable, learning to deal with it in a healthy way is crucial. This course will teach you how to look at the bright side of the conflict and manage it positively.

Conflict Resolution - Types of Conflict - Causes of Conflict

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