Explore a case study from Camunda Day Amsterdam 2019 detailing the successful implementation of workflow automation at Provinzial NordWest (PNW). Learn how PNW automated over 60 processes using Camunda since 2014, integrating customers and business partners. Discover the technical, organizational, and methodological challenges of introducing workflow automation and strategies to overcome them. Gain insights into reaching various customer groups through smart process design and PNW's decentralized approach for knowledge exchange and process application development. Delve into topics such as project process orientation, BPM framework, modeling and implementation guidelines, testing procedures, user group and task integration, processing time measurement, and optimization techniques. Understand the future plans for workflow automation at PNW and how Camunda's process orchestration software helps businesses compete in the digital-first world.