Explore the importance of empathy in tech communities and product development through this insightful conference talk. Learn how biases and misunderstandings can lead to exclusion and poor user experiences, and discover ways to embrace diversity and expand understanding of different perspectives. Gain valuable insights on creating inclusive products and communities that work well for everyone, not just those similar to ourselves. Examine the complexities of empathy, vulnerability, and the power of tech creators to effect positive change. Delve into personal experiences and practical strategies for better understanding others, avoiding pitfalls, and fostering welcoming, supportive environments in both products and communities.