Explore the concept of uneven technological distribution and its societal implications in this thought-provoking 29-minute conference talk by H. Waterhouse at Ruby Central. Delve into strategies for empowering users through customization, configuration, and improved accessibility. Gain insights on building infrastructure that supports diversity and challenges assumptions about user homogeneity. Learn about universal design principles, the paradox of tolerance, and the importance of a growth mindset in technology development. Leave inspired to create more inclusive and adaptable systems that cater to the varied needs of future users.