Explore the complex relationship between democracy and technology in this thought-provoking 20-minute Web Summit talk featuring Ben Rattray and Matt Steinglass. Delve into the dual nature of Big Tech's impact on society, examining how it has both concentrated wealth and empowered grassroots movements. Analyze the potential of technology to amplify public voices and drive social change, while also considering the risks of mob mentality hijacking these platforms. Engage with critical questions about changing minds for the greater good and the challenges of determining who decides what is beneficial for society in the digital age.