Explore the evolution and challenges of implementing the "Spotify Model" at enterprise scale in this conference talk from GOTO Amsterdam 2022. Discover how ING Bank Netherlands transformed its IT department, moving beyond the initial adoption of the Spotify Model to address productivity issues and create a top engineering culture. Learn about the introduction of MicroTeams, the shift towards product thinking, and the transition from traditional IT roles to cloud engineering. Gain insights into scaling improvements across a large IT enterprise while maintaining engineer satisfaction and project delivery. Examine the good, bad, and ugly aspects of establishing a high-performance IT department where technology is a first-class citizen, and understand the practical steps taken to roll out these changes at scale.