Explore the intricate world of software development in this GOTO Unscripted talk featuring Jessica Kerr and Jessica Cregg. Delve into observability, gamification, and systems thinking as they discuss the evolving landscape of software engineering. Learn about the satisfaction derived from collaborative tasks, the pros and cons of integrating gamification and competition-driven incentives, and the interplay between observability and feature flags for agile deployment and issue resolution. Gain insights into systems thinking as a framework for embracing software's constant evolution, and discover how observability extends beyond monitoring to provide actionable insights. Throughout the 22-minute interview, explore topics such as the pitfalls of gamifying software, enhancing software with observability, and the principles of game design that can be applied to software engineering.