Explore the challenges and pitfalls of pervasive automation in this 42-minute LISA19 conference talk by J. Paul Reed from Netflix. Delve into the human factors affecting automation, its impact on systems administrators and SREs, and the potential harm caused by improper implementation. Learn about the importance of resilience engineering, incident memory, and expertise development in complex socio-technical systems. Examine the ironies of automation, cognitive biases, and the IKEA effect while considering strategies to cope with automation-related issues. Gain insights into the balance between economic pressures, safety boundaries, and the transformation of experience into expertise. Discover how to navigate the discretionary spaces within Rasmussen's triangle and understand the concept of joint cognitive systems for more effective automation practices.