Explore a metrics-driven framework for prioritizing reliability improvements in this SREcon22 Americas conference talk. Learn how to navigate the challenges of building and leading an SRE team, from startup phases to established organizations. Discover strategies for making data-driven decisions, securing leadership support, and highlighting successes throughout the reliability journey. Gain insights on asking the right questions, leveraging key metrics, optimizing change lead time, and implementing continuous improvement practices. Understand the importance of reliability dashboards and how to adapt the framework to your organization's specific needs. Benefit from the expertise of Christina Tan and Mindy Stevenson from Blameless as they share their experiences in architecting high-performance teams and building engineering cultures focused on empowerment and continuous improvement.