Explore the intricate process of software updates in this 23-minute conference talk from the CHI '16 ACM Conference on Human Factors in Computing Systems. Delve into the six stages users experience during updates: awareness, decision-making, preparation, installation, troubleshooting, and post-update state. Examine both positive and negative aspects of updating software, including security implications and user reluctance. Learn about a survey of 307 respondents who shared contrasting update stories, providing insights into user behavior and preferences. Understand the impact of update experiences on users' willingness to install future updates. Gain valuable knowledge about the importance of updates in correcting vulnerabilities and protecting against increasing cyber threats.