Explore a 46-minute conference talk from SXSW 2021 that addresses the unprecedented challenges faced by today's workplaces amidst global crises. Gain practical tools and advice for responding with empathy, composure, and confidence to workplace crises. Learn how to build trust through effective support, leading to increased productivity, engagement, satisfaction, and loyalty. Discover techniques for active listening, controlling your response, and acknowledging others' experiences. Delve into topics such as trauma, institutional betrayal, the brain's response to trauma, and the importance of empathy in the workplace. Acquire valuable insights on handling uniquely human issues in professional settings, equipping yourself to navigate the complex landscape of modern work environments with compassion and understanding.