Explore the human-centric approach to IT security management in this 51-minute conference talk from Hack in Paris. Delve into the challenges faced by CISOs in implementing effective security measures beyond technical solutions. Discover strategies for understanding organizational behavior from a human perspective and learn techniques to influence people, enhancing security awareness and effectiveness. Gain insights into psychology, communication, and security marketing through real-life anecdotes and practical tips. Understand how to navigate complex environments, motivate IT security staff, address user concerns about productivity, and manage executive expectations with limited budgets. Learn to be a smart CISO by mastering the art of understanding and influencing people across various organizational levels, from trainees to executives, ultimately leading to improved security outcomes in large or complex environments.