Discover the transformative power of active listening in this 15-minute TED talk. Explore how a simple act of lending an ear can have a profound impact on someone's life, as demonstrated through Sophie Andrews' personal journey from crisis to creating positive change. Learn about the establishment of The Silver Line, a 24-hour helpline addressing loneliness and isolation among senior citizens in the UK. Gain insights into the importance of empathetic and confidential support, and understand how social connectivity can significantly improve health and wellbeing. Delve into topics such as the Samaritans, volunteering, the impact of listening, personal experiences with helplines, and the role of technology in providing support to those in need.