Explore how generative AI is revolutionizing service organizations in this 44-minute Microsoft conference talk. Discover new innovations for contact centers to enhance agent productivity and improve customer self-service. Learn about Dynamics 365 Copilot capabilities that streamline frontline tasks, including work order creation and scheduling, while equipping technicians with essential information for job completion. Gain insights from multiple speakers on leveraging AI to transform customer engagements across voice and digital channels, as well as managing field assets more efficiently.